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Latest COVID-19 updates for Genea Horizon clinics

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Updated Thursday, 2 September 2021

The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.


We know that this is a difficult situation and these restrictions may be upsetting for some of you but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au.

NSW

Greater Sydney, Wollongong, Blue Mountains, Wollongong, Shellharbour and the Central Coast are in lockdown. Rural and regional NSW are also in lockdown. As of 20 August 2021:


If you are a patient at any of our clinics in the affected areas, these are the important points regarding your treatment during lockdown:


  • Masks need to be worn in all Genea, Genea Elements IVF and Genea Horizon clinics at all times. Fertility treatment is allowed to continue during the lockdown.
  • Medical appointments are allowed to continue as normal, including morning clinic, monitoring and procedures.
  • Diagnostic andrology appointments are allowed to continue.
  • Bulk billed Ovulation Tracking is on hold for now.
  • Partners and support people cannot attend Morning Clinic or our waiting rooms.
  • All patients coming for a procedure (including IUIs, OPUs and embryo transfers) need to undertake COVID-19 screening during their cycle. Your Nursing Team will give you all of the details of when and where to go for the tests.
  • Partners and support people will not be able to remain in the Day Surgery recovery bay while you have your procedure, they will have to wait offsite. The day surgery team will call your partner or support person to come and collect you when you are ready to be discharged home.
  • Partners providing a sperm sample on the day of procedure may do so on-site and then leave. Alternatively, they may produce the sample at home and drop it off within 45 minutes of collection. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit.
  • If there are extenuating circumstances e.g. mobility, visual or hearing impairment that means it’s essential your partner or support person stays with you, please talk with your Nursing Team as soon as possible. Your partner or support person will need to have a COVID-19 test at the same time as you and will be required to isolate until the day of your procedure. Genea will provide COVID-19 test referral forms for both of you.
  • Children cannot attend any Genea, Genea Elements IVF or Genea Horizon clinics.
  • If your appointment can be conducted online (for example appointments with Fertility Specialists) please contact them to organise it.
  • Before you come to any Genea NSW clinic, please check the list of affected venues and public transport routes on the NSW Health website and follow the directions given.
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result.
  • If you live outside of the NSW lockdown area and plan to come to any Genea clinic within the Greater Sydney area, you need to be aware that NSW Health will require you to adhere to the lockdown once you return to your place of residence.


ACT

The ACT is in lockdown until 17 September.


For the duration of the lockdown, we’ve introduced the following COVID-19 Safety Measures in our clinic and day procedure rooms. As of 2 September 2021:


  • Disposable Surgical (not re-usable cloth) masks need to be worn in all Genea and Genea Horizon clinics at all times.
  • Partners and support people cannot attend Morning Clinic, our waiting rooms or procedures within the clinic.
  • All patients coming for a procedure (including IUIs, OPUs and embryo transfers) need to have a COVID-19 test two days before your procedure. You Nursing Team will direct you to your closest Capital Pathology clinic for testing, to ensure we have as fast as possible turnaround for your results.
  • Partners and support people will not be able to enter the clinic while you have your procedure, they will have to wait offsite. The day surgery team will call your partner or support person to come and collect you when you are ready to be discharged home.
  • Sperm samples should be collected at home and brought in by the female partner when she arrives for her procedure. Partners/support people will be unable to come into the clinic. A waiver will be signed by the sperm provider. These waiver forms can be found in the Home Collection Packs that can be picked up during morning clinic. Alternatively, a member from the nursing or lab team can email the form prior to the procedure. Sperm samples can be provided onsite only in the event the patients live more than 45 minutes from the clinic.
  • If there are extenuating circumstances e.g. mobility, visual or hearing impairment that means it’s essential your partner or support person stays with you, please talk with your Nursing Team as soon as possible. Your partner or support person will need to have a COVID-19 test at the same time as you and will be required to isolate until the day of your procedure. Genea will provide COVID-19 test referral forms for both of you.
  • We recommend that during your cycle you try to limit your movement out and about in the community. We’re sure you’ve seen the list of venues across ACT where a positive case of COVID-19 has visited. So where possible, stay at home to reduce your chance of exposure.
  • Children cannot attend any Genea or Genea Horizon clinics under any circumstances.
  • If you are a patient at Genea Canberra and you live or work in Greater Sydney, please contact your Nursing Team to discuss your situation if you have not already been contacted.
  • If you are experiencing cold/flu like symptoms please contact your nursing team, do not attend the clinic.


WA

COVID-19 physical distancing restrictions have been lifted in WA. We’d like to reassure you that Genea Hollywood has safety measures in place to protect the health of patients and staff. As of 12 July 2021:


  • If you are due to attend an appointment or morning clinic at any Genea clinic and you are feeling unwell, it’s important you contact us before coming in.
  • Your Nursing Team will ask you key screening questions ahead of procedures and appointments.
  • Masks do not currently need to be worn in Genea Hollywood Fertility clinics.
  • Partners and support people can come to Genea Hollywood Morning Clinic and our waiting room.
  • Partners and support people can come to Genea Hollywood for scans, IUIs and embryo transfers.
  • Children cannot attend any Genea clinic, including Genea Hollywood Fertility and Genea Horizon.

Enhanced safety measures across all clinics

What we need you to do if you're visiting one of our clinics

If you are due to attend an appointment at a Genea clinic (except WA) and you are feeling unwell, it is important that you contact the clinic prior to attending.

Please make sure you’ve got your mask on as you arrive at our clinics.


When you arrive at any Genea clinic, you will be asked whether you have any influenza like illness or acute respiratory symptoms such as a cough, shortness of breath or a sore throat.


You’ll also likely be asked to check the list of COVID-19 case locations to ensure you haven’t been to any of the affected venues. All other COVID cautions remain in place.


If you answer “No” to both the health questions and the affected venues list, your temperature will be checked by a Genea staff member using a contactless forehead thermometer. If your temperature is below 37.5 you will be provided a sticker to apply to your clothing indicating you have passed our screening and granted access to the clinic. Please ensure this sticker remains on during your stay at the clinic.


If you answer “Yes” to the health questions OR you have been to one of the affected venues OR your temperature is above 37.5, a number of things will occur:


  • You will be provided with a surgical mask and Department of Health COVID-19 Factsheet;
  • You will also be advised to leave the premises and immediately contact your GP or a COVID-19 Screening Service for further testing and assessment;
  • You will not be able to return to a Genea site until you have provided your Fertility Specialist and Genea with evidence of your COVID-19 negative result;
  • Unfortunately, this may mean that on the day your treatment or procedure will be postponed or cancelled (including egg collection).


You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.


Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

If you’re ready to get started at Genea, please call 1300 361 795.


If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.


If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment. This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.


Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Enhanced precautionary measures

All Fertility Specialist, Fertility GP, Nursing, PRC, and Counselling appointments are now being conducted via phone/Skype.


The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing counselling@genea.com.au.


You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.


Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.


We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Important notices about clinic changes

Ovulation Tracking & Ovulation Induction

Ovulation Tracking - temporarily paused (except Genea Hollywood in Perth)

Ovulation Induction - resumed

Sydney CBD morning clinic

Morning clinic changes at Kent Street

A walk-in Morning clinic runs from 7:00-9:00am. In order to limit the number of people inside Genea (all floor levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.


Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your Nursing team.


Please also note that children will not be allowed onsite at this time.

Sydney CBD Pharmacy

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Canberra monitoring centre

Morning clinic changes at Canberra

In order to limit the number of people inside Genea we will have a maximum of 5 people waiting in our reception area at any one time. After logging on to our CUE system you may be asked to wait outside or in your car and we will contact you when it is your turn.


We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.


Please also note that children will not be allowed onsite at this time.


There is hand sanitizer located at our reception desk and we ask that you use this immediately upon entering the clinic and then again as you exit.

Further advice and information

#StopTheSpread by following official Australian Government COVID-19 health information below.

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A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
Genea shares patient stories to help people experiencing infertility to understand that they are not alone. Hearing about other people experiencing the same challenges is a powerful way to break the isolation and stigma that often surrounds infertility. We share these stories with the intent to inform, educate and comfort and have no intention to create unreasonable expectations of beneficial treatment. Similarly, we have no intention for our community to believe the stories told are the outcomes that would be achieved for every patient.