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Latest COVID-19 updates for Genea Horizon clinics

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Updated Monday, 17 January 2022


The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

We know that this remains a challenging situation and these restrictions may be upsetting for some of you, but we thank you for your support. As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au.


NSW

Reduced COVID-19 restrictions are in place; however, NSW Health advises continued caution. As of 7 January 2022:


  • Masks remain mandatory at all times whilst onsite at any Genea clinic.
  • Partners, support people and children cannot attend Morning Clinic.
  • Partners and support people will not be able to wait in the Day Surgery recovery bay while you have your procedure, they will have to wait offsite. The Day Surgery Team will call your partner or support person to come and collect you when you’re ready to be discharged. If there are extenuating circumstances (e.g. mobility, visual or hearing impairment) that mean it’s essential your partner or support person stays with you, please talk with your Nursing Team as soon as possible. Your partner or support person will need to have a RAT test at the same time as you. Please ask them to limit their movement out and about in the community until after your procedure.
  • COVID TESTING PROCESS - In response to the latest changes to Federal and State Government COVID testing requirements, Genea is moving to Rapid Antigen Testing (RAT) for ALL patients. Here’s what you need to do:
  • All patients will need to have a RAT onsite, on the day of their procedure at any Genea Day Surgery.
  • You will be instructed to arrive 30 minutes before your admission time to complete your RAT.
  • Patients having an embryo thaw cycle (frozen embryo transfer) must complete a RAT at home, the day before their procedure PLUS a follow-up RAT on the day of your procedure (onsite, 30 minutes before your admission time).
    • Please write your full name and date and time on the home RAT test and take a photo, showing the result and identifying information clearly.
    • Please email this photo to your Nursing Team by 2pm that day.
    • If your Nursing Team doesn’t receive your test photo, they will not be able to confirm the thawing of your embryo.
  • Partners providing sperm samples on the day of procedure: if you can deliver your sperm sample to Genea within 45 minutes of collection, then that’s the best option. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit. If you’re not able to achieve the 45-minute time requirement, you can come into the clinic to provide your sperm sample on the day of procedure and then leave. Please speak with your Nursing Team to arrange. If you plan to produce your sample onsite, you will also need to complete a RAT onsite, at the same time as your partner.
  • We know that by introducing this new process some patients may return a positive RAT on the day of their procedure because they unknowingly have COVID. Unfortunately, if this is the case their procedure will not be able to go ahead. We understand how difficult that will be, our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au
  • If your procedure is taking place at an external Day Surgery, your Nursing Team will let you know what you need to do.

  • CHECK IN - you must now complete Genea’s COVID Screening check in using the QR code in the foyer or at the entrance of your clinic before entering the clinic.
  • We recommend that you limit your movement in the community during your cycle.
  • Please contact your nursing team if you have been advised that you are a contact of someone with COVID-19. Do not attend the clinic unless you have notified us and followed all directions provided.
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result.
  • Fully vaccinated patients returning from overseas: On arrival in Australia, go straight home or to your accommodation, take a COVID Rapid Antigen Test immediately and then take another RAT on or after day 6. Don’t visit high-risk places for at least 7 days.

ACT


Reduced COVID-19 restrictions are in place; however, ACT Health advises continued caution. As of 7 January 2022: 


  • COVID TESTING PROCESS - In response to the latest changes to Federal and Territory Government COVID testing requirements, Genea is moving to Rapid Antigen Testing (RAT) for ALL patients. Here’s what you need to do:
  • All patients will need to have a RAT onsite, on the day of their procedure at any Genea Day Surgery.
  • You will be instructed to arrive 30 minutes before your admission time to complete your RAT.
  • Patients having an embryo thaw cycle (frozen embryo transfer) must complete a RAT at home, the day before their procedure PLUS a follow-up RAT on the day of your procedure (onsite, 30 minutes before your admission time).
    • Please write your full name and date and time on the home RAT test and take a photo, showing the result and identifying information clearly.
    • Please email this photo to your Nursing Team by 2pm that day.
    • If your Nursing Team doesn’t receive your test photo, they will not be able to confirm the thawing of your embryo.
  • Partners providing sperm samples on the day of procedure: if you can deliver your sperm sample to Genea within 45 minutes of collection, then that’s the best option. Please speak with your Nursing Team or Reception Team about picking up an at-home sperm collection kit. If you’re not able to achieve the 45-minute time requirement, you can come into the clinic to provide your sperm sample on the day of procedure and then leave. Please speak with your Nursing Team to arrange. If you plan to produce your sample onsite, you will also need to complete a RAT onsite, at the same time as your partner.
  • We know that by introducing this new process some patients may return a positive RAT on the day of their procedure because they unknowingly have COVID. Unfortunately, if this is the case their procedure will not be able to go ahead. We understand how difficult that will be, our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing counselling@genea.com.au
  • Fully vaccinated patients returning from overseas: You must undergo a COVID -19 PCR test within 24 hours of arrival and quarantine until you receive a negative test result. Undergo a further PCR test on day 6 after arrival. Travellers are not permitted to enter high-risk settings for 14 days following their arrival in Australia.

The following applies to all patients:

  • Disposable surgical masks (not re-usable cloth) need to be worn in all Genea and Genea Horizon clinics at all times.
  • All patients arriving at the clinic will need to check in using the ACT Health Facilities Screening Tool: https://screening.covid19.act.gov.au/user
  • QR Codes to the screening tool are found on the door to both Level 1 and Ground Floor units. You must show staff your “green tick” when asked.
  • Partners, support people and children cannot attend Genea or Genea Horizon clinics for blood tests or ultrasounds.
  • We recommend that during your cycle you try to limit your movement out and about in the community.
  • Now is the time for extra vigilance concerning even the mildest of symptoms. Please get tested and self-isolate until you receive a negative result.
  • If you are experiencing cold/flu like symptoms please contact your nursing team, do not attend the clinic.
  • If you are a patient residing outside of the ACT, please monitor the ACT Government’s list of High Risk LGAs on the ACT Government’s Covid webpage. Please notify a member of the nursing team if you have been in one of the identified High Risk LGAs particularly if you are un-vaccinated.

WA

As of 17 January 2022:


  • Masks need to be worn in the Genea Hollywood clinic at all times.
  • Partners and support people cannot currently come into the Genea Hollywood clinic.
  • If you are due to attend an appointment or morning clinic at any Genea clinic and you are feeling unwell, it’s important you contact us before coming in.
  • Your Nursing Team will ask you key screening questions ahead of procedures and appointments.
  • Children cannot attend any Genea clinic, including Genea Hollywood Fertility and Genea Horizon.

Enhanced safety measures across all clinics

What we need you to do if you're visiting one of our clinics

If you’re due to attend an appointment at any Genea clinic and you are feeling unwell, it is important that you contact the clinic prior to attending.

Please make sure you've got your mask on, as you arrive at all of our Australian clinics. 


  • If you answer “No” to the screening question on the App, you will be able to enter our clinics.
  • If you answer “Yes” to the screening question on the App, you will not be able to enter our clinics and will need to phone the contact number provided for further instructions.


You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. 


Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator®, exclusive to Genea.

If you’re ready to get started at Genea, please call 1300 361 795.


If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.


If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment. This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.


Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Important notices about clinic changes

Sydney CBD morning clinic

Morning clinic changes at Kent Street

A walk-in Morning clinic runs from 7:00am - 9:00am.


As outlined in the blue box above, you must now complete Genea’s COVID Screening check in using the QR code in the foyer or at the entrance of your clinic before entering the clinic.

Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your Nursing team.


Please also note that children will not be allowed onsite at this time.


Sydney CBD Pharmacy

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Canberra monitoring centre

Morning clinic changes at Canberra

Strict social distancing is in place at Genea Canberra. We may ask for you to wait in the vestibule area of the clinic if the waiting room is busy. We have a concierge in place to assist with COVID screening and social distancing.


We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.


Please also note that children will not be allowed onsite at this time.


There is hand sanitizer located at our concierge and we ask that you use this immediately upon entering the clinic and then again as you exit.

Further advice and information

#StopTheSpread by following official Australian Government COVID-19 health information below.

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A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
Genea shares patient stories to help people experiencing infertility to understand that they are not alone. Hearing about other people experiencing the same challenges is a powerful way to break the isolation and stigma that often surrounds infertility. We share these stories with the intent to inform, educate and comfort and have no intention to create unreasonable expectations of beneficial treatment. Similarly, we have no intention for our community to believe the stories told are the outcomes that would be achieved for every patient.