fbpx

Latest COVID-19 information

UPDATED 27 OCTOBER 2020


NSW Health has advised that all health workers must wear face masks if they are within 1.5 metres of patients.


Genea has taken the difficult but necessary decision to restrict patients travelling from Victoria to our NSW or ACT clinics.


Rest assured all of our clinics have undertaken an extensive risk assessment to ensure social distancing measures can be maintained alongside delivering the high-quality care Genea is known for, all while ensuring all patients and staff are kept safe.


If you’re ready to get started at Genea Horizon or have any questions, please call 1300 361 795.


If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.


If you’ve got a treatment plan but still need to organise your Nursing Interview or your PRC discussion, please speak with your PRC Team to make an appointment.

What we need you to do if you're visiting one of our clinics

It’s important for you to read the below if you are due to attend monitoring or an appointment at Genea. Upon arriving at the clinic, we ask that you apply the hand sanitiser provided.


NSW Health has advised that all health workers must wear face masks if they are within 1.5 metres of patients. You will also be required to wear a mask during your visit to a Genea clinic in NSW. This includes for general visits, consultations, monitoring and procedures. Genea takes the safety of our patients and staff seriously and unfortunately if you are not wearing a mask you will not be permitted into a NSW clinic.


You will be asked whether you have any influenza like illness or acute respiratory symptoms such as a cough, shortness of breath or a sore throat.

If you answer “No”, your temperature will be checked by a Genea staff member using a contactless forehead thermometer. If your temperature is below 37.9 you will be provided a sticker to apply to your clothing indicating you have passed our screening and granted access to the clinic. Please ensure this sticker remains on during your stay at the clinic.


If you answer “Yes” or your temperature is above 37.9, a number of things will occur:

  • You will be provided with a surgical mask and Department of Health COVID-19 Factsheet;
  • You will also be advised to leave the premises and immediately contact your GP or a COVID-19 Screening Service for further testing and assessment;
  • You will not be able to return to a Genea site until you have provided your Fertility Specialist and Genea with evidence of your COVID-19 negative result;
  • Unfortunately, this may mean that on the day your treatment or procedure will be postponed or cancelled (including egg collection).


With regards to increased social distancing measures, Genea has also put in place the following:

  • Extended morning clinic times with appointments so we request that you contact your Nursing Team for further details;
  • A limit of one support person to accompany you to your procedure;
  • and Children will not be allowed on site at any time during the current COVID-19 pandemic.


If you are due to attend an appointment at Genea Horizon and you or your support person are feeling unwell, it is important that you contact the clinic prior to attending.


All of our enhanced safety measures remain in place such as temperature checking and hand sanitiser use, and we continue to request that no partners/support persons or children accompany patients to the clinic at this time.

Our ovulation tracking program remains on hold and will be reviewed.


This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.


Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.

Enhanced precautionary measures

All Fertility Specialist, Fertility GP, Nursing, PRC, and Counselling appointments are now being conducted via phone/Skype.


The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.


We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing counselling@genea.com.au.


You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.


Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator™, exclusive to Genea.


We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Important notices about clinic changes

Ovulation Tracking & Ovulation Induction

Ovulation Tracking - temporarily suspended

Ovulation Induction - resumed

Our ovulation tracking program is temporarily suspended, however our ovulation induction program has now resumed.

Sydney CBD morning clinic

Morning clinic changes at Kent Street

Extended hours and designated timeslots depending on treatment being undertaken. Please attend during the timeslots below (if you are unsure, please contact your nurse):

  • 7:00am – 8:30am Egg Collection Cycle and associated pregnancy test
  • 8:30am – 9:30am Frozen Embryo Transfer Cycle and associated pregnancy test
  • 9:30am – 10:30am Ovulation Induction, Intrauterine Insemination, off cycle blood tests (cycle start and planned repeat pregnancy tests)


In order to limit the number of people inside Genea (all levels) at any given time, there will be a concierge service on the ground floor providing access to these floors to assist with the new social distancing rules.


Nurses will be available in morning clinic to assist with medication teachings. However, for general questions relating to your treatment cycle please contact your nursing team.


We also respectfully request that partners/support people attending morning clinic with you remain on the ground floor (again this is an interim measure to assist with the social distancing rules).


Please also note that children will not be allowed onsite at this time.

Sydney CBD Pharmacy

Sydney CBD Pharmacy - Open

The Pharmacy at Genea’s Sydney CBD clinic is now a fully operational pharmacy, dispensing onsite. IVF Pharmacy Services on Level 2 of Kent St is open 7:00am – 5:00pm weekdays and 7:00am to 3:00pm on Saturdays.

Canberra monitoring centre

Morning clinic changes at Canberra

In order to limit the number of people inside Genea we will have a maximum of 5 people waiting in our reception area at any one time. After logging on to our CUE system you may be asked to wait outside or in your car and we will contact you when it is your turn.


We also respectfully request that partners/support people do not attend morning clinic with you. This is an interim measure to assist with social distancing rules and limiting the number of people entering the clinic.


Please also note that children will not be allowed onsite at this time.


There is hand sanitizer located at our reception desk and we ask that you use this immediately upon entering the clinic and then again as you exit.

Further advice and information

#stopthespread by following official Australian Government COVID-19 health information below.

  • VIEW AND DOWNLOAD
  • VIEW AND DOWNLOAD
  • VIEW AND DOWNLOAD
  • VIEW AND DOWNLOAD

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:


  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • , an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
Genea shares patient stories to help people experiencing infertility to understand that they are not alone. Hearing about other people experiencing the same challenges is a powerful way to break the isolation and stigma that often surrounds infertility. We share these stories with the intent to inform, educate and comfort and have no intention to create unreasonable expectations of beneficial treatment. Similarly, we have no intention for our community to believe the stories told are the outcomes that would be achieved for every patient.